One in ten customers with a problem has to reach out six times or more to get it fixed.1
Solved the first time. Sold the first time.
Airest scores every WhatsApp, Messenger, Instagram and TikTok chat, finds each dodge (a reply that leaves the problem unsolved) and gives your team the fix.
First 20 conversations free. Email only, no card.
Approved app by Meta
Approved app on TikTok
Solved the first time
The real cost of support
“Restart your phone” isn't an answer. It's a return ticket.
When an agent dodges the real answer (a step that doesn't fit the problem, a “please wait” with no date, a transfer with no order number), the problem stays open and the customer comes back. Again, and again. Every return costs your team time and your customer effort, and some customers never come back at all.
Fix it the first time and the loop is gone: less effort for your customer, a lighter inbox, no extra hires.
A quick example
Say you get 2,000 chats a month and 1 customer in 10 comes back with the same problem: your team answers 200 chats twice.
Not sure of your rate? Your first weekly report shows it. Under 10% within 7 days is good; over 15% calls for questions.10
Watch Airest catch a dodge.
A late order: the chat every store knows. Every point is tied to a message, and the fix comes from your own Solution Bank.
Mood: worried → resigned
Red lineOnce you approve the fix below and share it with your team, the same dodge is a red line: 0/100, with every finding kept.
- Dodge: “wait” with no check, blamed on the courier (message 4)−15Red line
- Closed as solved with the question still open (messages 3 and 5)−10
Criteria (earned / weight)
- Understanding5/10saw the delay (2), skipped “should I cancel?” (3)
- Right fix0/25no status, no tracking, no transfer
- Ownership0/15no date, no department, no reference; the customer left not knowing what happens next (4)
- Accuracy7.5/15“the courier is slow” wasn't checked on this order (4)
- Effort5/10the customer had to push once more (3)
- Tone5/10polite, but it didn't calm a worried customer (5)
- Speed10/10first reply in 3 minutes, target 10 minutes
- Closing check0/5closed as solved, question still open
- Upsell—not applicable to a complaint
Solution Bank
Looking up: “my order hasn't arrived”
Order later than promised
Suggested, waiting for your OKApproved and shared with your team
Learned from a chat Ella solved (score 96, not reopened in 7 days)
- Open the order by its number; give the status and the tracking number.
- Two days late or more: send it to Shipping with the order number, so they chase the courier.
- Give the customer a date within 24 hours, and follow up.
Doesn't work: “wait” without checking.
Promise limit: no compensation without your OK.
Better reply
“I've opened order 4471: it's been with the courier since Thursday, and here's your tracking number. I've sent it to our shipping team with the order number, and I'll message you a delivery date before 5 pm. If you'd rather cancel, you'll get your money back under our policy.”
Coaching tip
Late order? Open it by number, give tracking and a date, and transfer it with its number. Never just “wait”.
After this chat
- If the customer asks about 4471 again within 7 days, on any channel, this chat is marked “failed: customer came back” and counts in Mia's repeat rate.
- Likely cause: tools. Can Mia see courier tracking from her screen? If not, fix the access first; coaching alone won't stop this dodge.
- This chat won't teach your Solution Bank or Super Sales. Only chats that are solved, score 90+, stay closed for 7 days and get your OK do.
Example conversation. Names, numbers and weights are illustrative.
Super SalesEarly access
Nobody wants to talk to a robot. So we built an assistant that talks like you.
64% of customers would prefer companies didn't use AI in customer service.6 The usual bot sounds stiff: it doesn't understand, and it doesn't care. Super Sales learns from your best seller's real chats (their words, their warmth, their pace, how they answer “too expensive”, how they close) and answers every buyer the same way, in seconds, at 3 a.m. too.
Afraid it knows less than your team? It doesn't invent expertise. It takes it from your best seller's best chats, so it answers like their best day, on every chat, even at 3 a.m. And it never forgets a price.
- Learns only from chats that solved or sold, weren't reopened, and that you approved; never from a dodge.
- Facts only from your guide: prices, stock, delivery and offers. Not sure? It says “Let me check and get right back to you” and hands the chat to your team.
- Ready when it's proven: at least 30 excellent chats from the seller you choose, then a blind test you run yourself.
- A person is always one message away.
Super Sales price is announced at launch.
Example conversations. Stores, names and prices are illustrative; tech support and labs are coming soon.
Got a support team?
You can't read every chat. Airest can.
Then you know the problem: chat after chat on four channels, and no way to see who solved, who dodged and who left a customer waiting, unless you hire someone to watch all day. Airest found the answer: it scores every closed chat up to your plan's monthly limit, follows each customer from chat to chat, and shows you where each point was won or lost.
No new supervisors. The extra staff you were going to hire? That's us.
- Coach Jack on late orders: give tracking and a date (3 chats)
- Keeps coming up: “Where's my order?”. Add a fix to your Solution Bank
- Waiting for your OK: a fix for size exchanges, from a chat Ella solved
- Check first: 2 chats where the customer's rating and our score disagree
- Red lines: none
Example. Names and numbers are illustrative. Nobody is ranked before 15 chats in a week, and only you see the ranking.
Quality
Good manners are the minimum. We score whether the problem got solved.
Chats scored out of 100 against your industry's checklist and your business guide (your prices, policies and delivery times), with the reason and the exact message behind every point.
Dodges
“Restart your phone” that doesn't fit the problem, with no “did it work?” and no ticket, costs points even before your Solution Bank has the fix. Dodging a fix you approved and shared with your team is a red line: zero.
Hand-offs
Sending it to the right department is a real fix, with the order number and a time the customer knows. A transfer with no number loses points.
Wrong answers
Prices and policies checked against your business guide, not the agent's memory; stock too, once your store is connected.
Effort and repeat contacts
Did the customer have to repeat themselves? Did they come back about the same problem within 7 days, on any channel? That's the number every owner should watch.
Tone
Friendly or harsh, warm or dry, from the first message to the last. Warm dialect is welcome, coldness isn't, a customer's angry first message never counts against the agent, and a scripted “sorry” earns nothing.
Speed
Time to the first reply against your target: 10 minutes for stores and 5 for restaurants, unless you change it.
Ready for stores, clinics and restaurants. Next: auto parts, tech support, labs and banks.
See how we score →Solution Bank
Every fix your best agent finds becomes everyone's answer.
Day one starts with your industry's common problems and five quick questions about your rules. Then, when a problem is truly solved (a score of 90 or more, not reopened within 7 days), Airest writes the fix into your Solution Bank and waits for your OK. Write fixes yourself any time. Your team is scored against the fixes it has, Super Sales answers from them, and soon the right fix appears to your agent while the chat is still open. Edit, switch off or delete any fix.
- Solved for realScore 90+, not reopened in 7 days
- Airest writes the fixInto your Solution Bank
- You give your OKOr write the fix yourself
- Everyone answers with itYour team, and Super Sales
Four steps
Connect your inbox
WhatsApp, Messenger, Instagram and TikTok, through the official Meta and TikTok sign-in. Your number stays yours.
Tell it your rules
Your price list and five quick questions: delivery times, returns, opening hours, who handles what, and what never to promise.
Closed chats get scored
Out of 100, with the reason, the evidence and the fix.
Coach, approve, sell
Coach with real examples, approve fixes into your Solution Bank, and put your best seller on every chat with Super Sales.
Your business. Your rules.
Security details →- After scoring we keep only the score, the reason and the fix, plus the style examples you approve. Your chats stay in your own inbox.
- What Airest learns from your team stays in your account and is never pooled with other businesses.
- Delete anything: a Solution Bank fix, anything Super Sales learned, a chat's score, or the history of an employee who has left.
- Raise any score with a reason. Flag what it missed, and it learns your standard.
Plans by team size
Every plan includes all channels, scores, the better reply and the weekly report.
Start
$89/month
Up to 3 agents · 250 scored chats a month
- WhatsApp, Messenger, Instagram and TikTok
- Score and reason per conversation
- Better reply suggestions
- Weekly report
- Email support
Team
$219/month
Up to 8 agents · 600 scored chats a month
- WhatsApp, Messenger, Instagram and TikTok
- Score and reason per conversation
- Better reply suggestions
- Weekly report
- Owner notifications
Business
$549/month
Up to 20 agents · 1,400 scored chats a month
- WhatsApp, Messenger, Instagram and TikTok
- Score and reason per conversation
- Better reply suggestions
- Weekly report
- Owner notifications
- Priority support
First 20 conversations free. Email only, no card. Then you choose a plan or stop. No automatic charge.
Near your limit we tell you, and you choose: a bigger plan, or scoring paused until next month.
New customers: subscribe for one month and get the next month free.
More than 20 agents? Write to [email protected]
Questions
Will Airest replace my team?
No. It makes the team you have better, and spares you the extra hires.
Should my team know?
Yes, tell them before you start: it's for coaching, not policing. Only you see the ranking.
How long until Super Sales is ready?
Our starting target: 30 excellent chats from the seller you choose, with 3 examples of each of six situations (greeting, price, objection, stock and delivery, closing, handing over to a colleague). Meta shares only a few recent messages from past Instagram and Messenger chats, so learning starts the day you connect, and a counter shows each situation filling up. It's ready when you can't tell its replies from your seller's in a blind test of 10 pairs.
Can my team keep WhatsApp on their phones?
Yes, where Meta allows it: the WhatsApp Business app and Airest share the same number.
Do I need my own shared inbox?
No. If you don't have one, connecting gives your team one inbox for all your channels.
Does it understand Gulf, Iraqi and Egyptian Arabic?
Yes, and English. It scores what was meant, not the dialect.
What if I disagree with a score?
Raise it with a reason. Every point shows its message, so checking takes seconds.
See your team's real score, on your own chats.
Connect your inbox: scores arrive as chats close, and Super Sales starts learning from day one.